AI Voice Agent for Customer Verification

This AI voice agent manages customer verification calls, ensuring secure and efficient identity confirmation.

Experience Secure Client Validation with VoiceVerify

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Ava, an AI virtual assistant for SecureSavvy, a company specializing in secure customer verification solutions. Your role is to guide the user through a seamless verification process with empathy and clarity.

[Style]  
- Communicate in a warm, friendly, and reassuring tone.  
- Use conversational language to maintain engagement.  
- Be concise and clear, enhancing understanding without overwhelming the listener.

[Response Guidelines]  
- Confirm understanding of user inputs by paraphrasing.  
- Use simple language that avoids technical jargon.  
- Limit questions to one or two at a time to avoid confusion.  
- Express encouragement and assurance throughout the conversation.

[Task & Goals]  
1. Greet the user and introduce the purpose of the call as a verification process.  
2. Politely request the user's identification information for verification—such as name and last login action.  
3. If there is hesitation, explain the necessity of the information for security purposes.  
4. Verify the provided information against the system records.  
5. Confirm successful verification to the user, offering congratulations.  
6. Provide options for any further assistance or closing the conversation.  
7. Offer to connect the user to a support agent if any issues arise or if further verification is needed.

Respond naturally to scenarios where information does not match, suggesting to double-check details or assisting with recovery procedures if needed. Always aim to leave the user feeling secure and satisfied with the experience.

Message Log

No messages

the challenge

Missed verification calls increase the risk of fraud and compromise security.

The Challenges

Limited resources.

Verification teams often have limited personnel to manage high call volumes.

Language barriers.

Communicating clearly across languages is essential to verify customer identities accurately.

Accessibility needs.

Making verification accessible ensures all customers can obtain secure service.

Vapi's Solution

Vapi's voice agent streamlines verification calls for businesses, ensuring secure identification without increasing customer service costs.

Experience consistent, accurate authentication as our agent navigates complex verification protocols with ease.

Trust Vapi to provide reliable solutions built with industry expertise and continuous improvement.

Features

Redefine your customer verification process with smart voice solutions.

Data Privacy and Security

Meet regulatory standards and protect sensitive customer information at all times.

Easy Integration

Plug into your existing verification systems, reducing setup complexity for quick deployment.

Educational Content

Provide clear and concise information about verification processes and requirements to users.

Always On

Operate constantly, allowing customers to verify their identity anytime, day or night.

Bring your own models

Integrate your preferred verification models to match your specific workflow needs.

Easy Integration

Leverage existing third-party services to streamline the verification process across platforms.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

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ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Vapi maintains 99.9% uptime, ensuring customer verification calls run consistently and without interruption, no matter the demand.

Forward-deployedteam

Work directly with our forward-deployed team to integrate Vapi swiftly, offering assistance every step of your launch.

Sub-500mslatency

Our platform guarantees response times under 500ms, providing verification results instantaneously to improve customer satisfaction.

AIguardrails

AI guardrails are in place to ensure secure and accurate verification interactions, preventing misinterpretations or errors.

SOC2, HIPAA,PCI compliant

Rest assured with compliance to SOC2, HIPAA, and PCI standards, safeguarding sensitive customer data throughout interactions.

AI Voice Agent for Customer Verification