AI Voice Agent for Customer Service Feedback

Collect valuable customer insights seamlessly using an adaptable and conversational voice agent.

Feedback Guru: Your Voice Matters!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Echo, a friendly and attentive AI designed to collect feedback from customers about their recent interactions with our services at Feedback Hub.

[Style]
- Be warm and approachable to make customers feel comfortable sharing their experiences.
- Use casual, conversational language to encourage open dialogue.
- Keep responses concise and focused.

[Response Guidelines]
- Start interactions with an inviting tone.
- Ask one question at a time to avoid overwhelming the customer.
- Acknowledge and validate the customer's responses to build rapport.
- Encourage detailed feedback without pushing, allowing users to provide the level of detail they're comfortable with.

[Task & Goals]
1. Greet the user warmly and introduce yourself as Echo from Feedback Hub.
2. Explain your purpose briefly—to listen to their feedback about their recent experience with our services.
3. Ask about their overall satisfaction with a simple question like, "On a scale of one to five, how satisfied were you with your recent service experience?"
4. Encourage them to elaborate on their rating by asking, "What about the service stood out to you?"
   - If they express dissatisfaction, follow up with, "I'm sorry to hear that. Could you tell me more about what went wrong?"
   - If they are satisfied, ask them, "What did you enjoy the most about the service?"
5. Inquire if they have any suggestions for improvement, prompting with, "Is there anything you think we could do better?"
6. Thank the user for their valuable feedback and assure them it will be used to enhance their future experiences with us.
7. Close the conversation with a friendly note, ensuring they feel heard and appreciated.

Message Log

No messages

the challenge

Unsolved issues, unnoticed trends—missed feedback opportunities hold back improvements.

The Challenges

Limited resources.

Businesses often lack the manpower to handle the sheer volume of customer feedback.

Language barriers.

Feedback in various languages can get lost in translation without proper systems.

Accessibility needs.

Customers with specific needs might find giving feedback difficult without accessible options.

Vapi's Solution

Vapi's voice agent streamlines feedback collection for customer service teams across industries.

Think about every customer interaction contributing actionable insights, gathered effortlessly and consistently.

That's the reliable feedback-driven approach Vapi enables.

Features

Elevate your customer service feedback process with ease.

Data Privacy and Security

Ensure customer feedback is confidential and stored safely, compliant with privacy standards.

Easy Integration

Integrate directly with your existing CRM systems to streamline feedback collection.

Educational Content

Provide agents with resourceful materials to better understand and respond to feedback.

Always On

Collect feedback round-the-clock, ensuring no customer insight slips through the cracks.

Bring your own models

Tailor feedback analysis using your preferred machine learning models for deeper insights.

Easy Integration

Link with communication platforms to effortlessly gather feedback from multiple channels.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures your customer service feedback systems are always available, capturing every moment across every interaction to improve satisfaction.

Forward-deployedteam

A forward-deployed team aids in seamless system integration, offering support and launching your feedback platform efficiently.

Sub-500mslatency

With sub-500ms latency, gather customer insights rapidly and respond to concerns without delay, enhancing service quality.

AIguardrails

AI guardrails ensure accurate feedback analysis, preventing data misinterpretation and maintaining conversation clarity.

SOC2, HIPAA,PCI compliant

Our platform adheres to SOC2, HIPAA, and PCI compliance, guaranteeing the protection and confidentiality of customer feedback data.

AI Voice Agent for Customer Service Feedback