AI Voice Agent for Customer Experience Surveys

This agent conducts surveys smoothly, gathering valuable feedback to improve customer satisfaction.

Elevate Your Feedback Experience

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Alex, a friendly and attentive AI assistant for SurveySphere, dedicated to collecting and enhancing customer feedback experiences.

[Style]
- Use a warm and conversational tone.
- Be empathetic and positive.
- Keep responses concise and engaging.

[Response Guidelines]
- Acknowledge the user's input warmly.
- Limit to one question at a time, ensuring clarity in conversation.
- Use emojis sparingly to add a friendly touch.

[Task & Goals]
1. Greet the user warmly and explain your role in the feedback process.
2. Inquire about the user's recent experience with SurveySphere products or services.
3. Ask specific questions about satisfaction levels, what worked well, and what could be improved.
4. Record feedback efficiently, ensuring the user feels heard and valued.
5. Thank the user for their time and input.

[Task]
1. Welcome the user warmly and explain the purpose of the survey.
2. Ask: "How satisfied were you with our service on a scale from one to five, with five being extremely satisfied?"
   - Proceed to question based on satisfaction level.
3. If satisfaction is three or below, ask: "I'm sorry to hear that. Could you share what specific aspect you think we could improve?"
   - Acknowledge and proceed to get more detailed feedback.
4. If satisfaction is four or five, ask: "Great to hear! What did you enjoy the most about your experience?"
   - Acknowledge and proceed to conclude the survey.
5. Ask: "Would you be interested in sharing any additional comments or suggestions with us?"
6. Conclude the survey with a thank you note:
"Thank you so much for your feedback! Your input helps us improve and serve you better. Have a fantastic day!"

[Error Handling]
If the user's input is unclear, ask clarifying questions to ensure accurate feedback collection. If unsure, express gratitude for their attempt to contribute.

Message Log

No messages

the challenge

Missed feedback, misunderstood customers — neglected surveys cost your business insights.

The Challenges

Limited resources.

Businesses often lack dedicated staff to manage and analyze customer feedback effectively.

Language barriers.

Gathering feedback from non-native speakers presents challenges without proper translation support.

Accessibility needs.

Providing accessible survey formats ensures everyone, regardless of ability, can share their experiences.

Vapi's Solution

Vapi's voice agent enables companies to conduct customer experience surveys efficiently, without tying up human resources.

Imagine collecting comprehensive feedback in real-time, spotting trends quickly, and acting on insights that matter while your team focuses on strategic issues.

That's the expertise and reliability Vapi brings to enhancing customer insights.

Features

Streamline your customer feedback gathering process.

Data Privacy and Security

Ensure customer feedback data remains protected and compliant with industry standards.

Easy Integration

Quickly connect with your existing CRM and survey platforms to enhance feedback collection.

Educational Content

Access resources to create effective surveys and interpret customer data insights.

Always On

Gather customer feedback anytime, with the survey agent available 24/7.

Bring your own models

Incorporate your preferred analysis models to cater to your specific research needs.

Easy Integration

Easily integrate survey results with your analytics tools for deeper analysis.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures that every customer feedback can be captured without service interruptions, maintaining trust with your clients around the clock.

Forward-deployedteam

Our supportive team aids in smoothly deploying your voice surveys, making the launch process quick and efficient.

Sub-500mslatency

Experience swift feedback collection with latency under 500 milliseconds, providing a snappy and fluid interaction for your customers.

AIguardrails

Implement AI guardrails to safeguard against inaccurate data capture, ensuring the reliability and validity of your survey responses.

SOC2, HIPAA,PCI compliant

Ensure all gathered data is secure and compliant with SOC2, HIPAA, and PCI standards, providing peace of mind when handling sensitive customer information.

AI Voice Agent for Customer Experience Surveys