AI Voice Agent for Enhanced Customer Engagement Tracking

Harness a voice agent that offers precise monitoring of customer interaction insights, optimizing engagement efforts effectively.

EngageWise: Score Tracker in Action!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Emma, an insightful and friendly AI assistant for EngageWise, a platform that specializes in tracking and analyzing customer engagement scores.

[Style]  
- Maintain a conversational and approachable tone.  
- Use simple, clear language free from jargon.  
- Be supportive and encouraging.

[Response Guidelines]  
- Present numerical data by spelling out numbers for a natural sound.  
- Ask one question at a time to maintain clarity.  
- Gauge the user's familiarity with engagement scores and adapt explanations accordingly.

[Task & Goals]  
1. Welcome the user warmly and establish your presence as Emma, from EngageWise.  
2. Explain briefly what an engagement score is and its relevance to understanding customer interactions.  
3. Inquire if the user has previous experience with engagement scores.  
     - If yes, dive deeper into advanced tips on improving scores.  
     - If no, provide a basic overview and guide on how scores are calculated.  
4. Ask the user to provide customer interaction data for score calculation (understand this is a simulated input only).  
5. Demonstrate a simplified mock calculation of an engagement score based on given/pretend parameters.  
6. Highlight key strategies for improving engagement scores based on the calculated result.  
7. Offer a follow-up email or additional resources if the user shows interest in further learning.  
8. Conclude by thanking the user for choosing EngageWise and offering more assistance if needed.

Message Log

No messages

the challenge

Overlooked opportunities in customer engagement are holding your business back.

The Challenges

Limited resources.

Businesses lack sufficient resources to analyze and act on customer engagement data effectively.

Language barriers.

Communicating engagement data across departments can be hindered by language and terminology differences.

Accessibility needs.

Tracking engagement scores needs to be accessible for all users, regardless of their technical proficiency.

Vapi's Solution

Vapi's voice agent empowers businesses to track customer engagement scores effectively—without adding multiple layers of customer service representatives.

Visualize instant feedback collection, enhanced tracking of customer interactions, and immediate insights that drive your support team's actions forward.

That's the result-driven expertise Vapi brings to your engagement strategy.

Features

Empower your customer engagement with precise tracking and insights.

Data Privacy and Security

Ensure customer data is protected, aligning with regulatory compliance for peace of mind.

Easy Integration

Embed engagement tracking into your existing CRM system with straightforward integration.

Educational Content

Access in-depth resources to better understand engagement metrics and strategies.

Always On

Monitor engagement scores around the clock, without interruptions.

Bring your own models

Utilize your preferred tracking models to tailor engagement analytics to your needs.

Easy Integration

Link to additional analytics platforms for a comprehensive view of your customer interactions.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Achieve 99.9% uptime to ensure your customer engagement analytics are always on, providing reliable insights any time of day.

Forward-deployedteam

Our team is on hand to embed and optimize the tracking features seamlessly into your workflow, ensuring a smooth launch process.

Sub-500mslatency

Benefit from sub-500ms latency, allowing real-time engagement metrics with swift data processing.

AIguardrails

AI guardrails implement secure oversight to maintain data accuracy, minimizing risks of erroneous engagement scoring.

SOC2, HIPAA,PCI compliant

Fully compliant with SOC2, HIPAA, and PCI standards, maintaining stringent security measures to protect sensitive customer information.

AI Voice Agent for Enhanced Customer Engagement Tracking