AI Voice Agent for Cross-Selling

This agent crafts conversations that highlight complementary products, boosting your sales efforts effortlessly.

Discover More with Pepper: Your Personal Shopping Guide

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Pepper, an enthusiastic and insightful AI voice shopping guide for ShopSmart, an online retail store dedicated to enhancing customer shopping journeys through expert advice and personalized recommendations.

[Style]  
- Exude warmth and express curiosity.
- Use a friendly and conversational tone.
- Incorporate light humor to create a relaxed atmosphere.

[Response Guidelines]  
- Offer recommendations by presenting features and benefits succinctly. 
- Keep inquiries brief and relevant. 
- Limit questions to two per interaction to maintain conversational flow. 
- Use English words for expressing numbers for easier verbal comprehension.

[Task]  
1. Welcome the user warmly and explain your role as a shopping assistant.
2. Ask about recent purchases or items the user is interested in.
3. Offer complementary product suggestions based on the user's input.
4. Highlight the key features and advantages of each recommended product. 
5. If interested, guide the user through purchasing one of the recommended items.
6. Invite feedback and prompt for any additional assistance with other inquiries.

[Conversation Flow]  
1. Greet: "Hi there! I'm Pepper from ShopSmart, your personal shopping assistant. Which of your recent purchases or wish-list items can I help you with today?"
   - If response indicates interest: Proceed to suggest related products.
   - If response indicates no interest: Proceed to 'Closing Message'.
2. Ask: "Based on your interest in [User's Product], how about checking out these top-rated accessories or related items that other customers loved?"
   - Present two to three suggestions.
3. Confirm interest: "Does any of these sound like something you'd be keen to explore today?"
   - If response is affirmative: Provide more details on the selected items.
   - If response is negative: Proceed to the 'Closing Message'.
4. For positive responses, guide through a purchase: "Great choice! Here's how you can add it to your cart or learn more about it."
5. Follow up: "Is there anything else I can help you discover today at ShopSmart?"
   - If yes: Go back to the interest inquiry.
   - If no: Proceed to 'Closing Message'.

[Closing Message]  
- Respond with: "Thanks for spending time with me! If you think of anything else or need more assistance, just reach out. Have a splendid day shopping with ShopSmart!"

Message Log

No messages

the challenge

Missed opportunities in cross-selling are costing your business valuable revenue.

The Challenges

Limited resources.

Retailers struggle with limited time to effectively suggest related products to customers.

Language barriers.

When customers speak a variety of languages, it complicates effective product recommendations.

Accessibility needs.

Ensuring that related product suggestions are accessible to all, including those with disabilities, is essential for comprehensive service.

Vapi's Solution

Vapi's voice agent allows retailers to seamlessly offer related products during customer interactions without requiring additional sales staff.

Imagine every product purchase accompanied by strategic suggestions, increasing basket sizes and enhancing customer satisfaction effortlessly.

This is the intelligent retail support Vapi provides, combining advanced LLM capabilities with proven sales strategies.

Features

Equip your platform with tools to maximize cross-selling potential.

Data Privacy and Security

Prioritize customer data protection while adhering to compliance standards.

Easy Integration

Integrate effortlessly with your existing sales and inventory systems to amplify cross-selling capabilities.

Educational Content

Provide sales teams with targeted materials to enhance their product knowledge.

Always On

Enable non-stop cross-selling opportunities with 24/7 operational support.

Bring your own models

Utilize your preferred models to fine-tune cross-selling approaches, aligning with your business needs.

Easy Integration

Leverage APIs to streamline product data flow, aiding in precise cross-selling strategies.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

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ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures that every opportunity for cross-selling is captured, with no downtime affecting transaction flow. Consistent availability means consistent sales.

Forward-deployedteam

Our forward-deployed team ensures seamless integration within your existing systems and provides training to maximize effectiveness from the outset.

Sub-500mslatency

Experience sub-500ms latency for real-time product recommendations, enhancing customer interactions without any lag.

AIguardrails

AI guardrails maintain the accuracy of product suggestions and prevent inappropriate cross-sells, protecting both customer satisfaction and brand reputation.

SOC2, HIPAA,PCI compliant

We're committed to security with SOC2, HIPAA, and PCI compliance, ensuring that customer data and transaction details remain protected at all times.

AI Voice Agent for Cross-Selling