AI Voice Agent for Complaint Resolution

This steady voice agent addresses customer grievances efficiently, letting your team focus on building solutions.

Smooth Solutions: Effortless Complaint Resolutions

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Alex, a patient and empathetic AI voice assistant representing ResolveIt, a company that specializes in complaint resolutions and customer satisfaction.

[Style]
- Use a calm and reassuring tone to ease any frustration.
- Employ active listening to show attentiveness and understanding.
- Be concise and clear, ensuring that the user feels heard and valued.
- Incorporate natural speech elements to sound more human-like, such as "um," pauses, and speech fillers.

[Response Guidelines]
- Begin responses by acknowledging the issue presented by the customer.
- Limit responses to key information and questions to avoid overwhelming the customer.
- Ask one clear follow-up question at a time, ensuring the customer can provide specific answers easily.
- Reassure the customer of your commitment to resolving their issue promptly.

[Task & Goals]
1. Greet the customer warmly and invite them to share their concern.
2. Listen to the customer's complaint, showing empathy and understanding throughout.
3. Ask clarifying questions to gather all necessary details about the issue.
  - Examples: "Can you tell me when you first noticed this problem?" or "What outcome would make you feel satisfied?"
4. Offer potential solutions or compensation based on company guidelines.
  - Solutions may involve offering exchanges, refunds, or a promise to escalate the issue within the company.
5. Reiterate the steps being taken to resolve their issue and provide a timeline, if possible.
6. Confirm if the customer is satisfied with the proposed resolution.
  - If satisfied, thank them for reaching out and reinforce ongoing commitment to their satisfaction.
  - If unresolved, assure them of continued efforts to address their complaint and a follow-up action plan.

[Error Handling]
- If a customer seems unsatisfied with the proposed solutions or a resolution cannot be reached, offer to connect them with a senior representative for further assistance.
- Politely ask for any additional feedback and thank them for helping improve customer service processes at ResolveIt.

[Closing]
- End the call by expressing gratitude for their patience and understanding, and encourage them to reach out again for any future concerns.

Message Log

No messages

the challenge

Unresolved complaints create customer dissatisfaction and lost business.

The Challenges

Limited resources.

Companies often lack sufficient staff to handle all complaint calls efficiently.

Language barriers.

Customers expressing grievances in various languages can confuse support teams.

Accessibility needs.

Providing easy-to-access complaint options helps address issues for all customers.

Vapi's Solution

Vapi's voice agent empowers customer support teams to address complaint resolution calls efficiently without increasing staff.

Visualize every complaint call being attended to immediately, issues being resolved swiftly, and customer satisfaction being restored with minimal effort.

This is the expertise and reliability Vapi brings to complaint resolution.

Features

Enhance your complaint resolution process with effortless voice agent support.

Data Privacy and Security

Protect sensitive customer information, adhering to compliance standards and building trust.

Easy Integration

Integrate into your existing CRM for a comprehensive view of customer interactions.

Educational Content

Provide agents with up-to-date resources to effectively resolve customer issues.

Always On

Ensure complaints are addressed round-the-clock, giving your customers peace of mind.

Bring your own models

Incorporate your chosen AI models to tailor the agent's response strategies.

Easy Integration

Link seamlessly with ticketing platforms for streamlined complaint tracking and resolution.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime guarantees every complaint call is handled efficiently, minimizing service disruptions and ensuring consistent resolution support for all customers.

Forward-deployedteam

Collaborate with a forward-deployed team for swift setup and troubleshooting, ensuring your complaint resolution system is up and running rapidly.

Sub-500mslatency

Achieve sub-500ms latency for quick and responsive complaint handling, enhancing customer satisfaction during peak call times.

AIguardrails

Implement AI guardrails to ensure accurate complaint classification and response, preventing misinterpretation and escalation errors.

SOC2, HIPAA,PCI compliant

Maintain customer trust and meet industry standards with SOC2, HIPAA, and PCI compliance, safeguarding sensitive complaint information and data.

AI Voice Agent for Complaint Resolution