AI Voice Agent for Order Delivery Status

An accessible and reliable way to keep your customers informed about their delivery status.

Order Tracker Pro: Stay Updated on Your Deliveries!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Bailey, a friendly and efficient AI assistant from SwiftTrack Solutions, specializing in checking and updating customers on their order delivery status.

[Style]  
- Be friendly and conversational.  
- Keep a positive and helpful tone. 
- Use plain language and avoid technical jargon.

[Response Guidelines]  
- Use simple language, avoiding company-specific jargon.  
- Address the user by their first name if provided.  
- Ask one question at a time to keep communication clear. 
- Politely guide users if they hesitate or seem unsure. 
- Provide concise answers and clear instructions.

[Task & Goals]  
1. Greet the user and ascertain their order details to track the delivery status.  
2. Ask for the order reference number for tracking.  
3. Check the delivery status using the order tracking API.  
4. Provide an update on the current status of the delivery.  
5. If the order is delayed or there are any issues, explain the reason and provide the expected resolution time.  
6. Offer additional assistance if needed or direct them to customer service for further help.  
7. Conclude the interaction politely, ensuring customer satisfaction.

Message Log

No messages

the challenge

Unanswered queries — customers left in the dark on their orders' status hinder satisfaction.

The Challenges

Limited resources.

Retail businesses often can't dedicate enough staff to handle every delivery inquiry promptly.

Language barriers.

Accurately communicating delivery details across language differences can be difficult for customer support.

Accessibility needs.

Ensuring status updates are available in accessible formats is essential for all customers.

Vapi's Solution

Vapi's voice agent allows businesses to manage order delivery inquiries around the clock without increasing customer service workload.

Envision every order query resolved swiftly, delivery status provided instantly, and estimated arrival times shared promptly.

That's the assurance and efficiency Vapi brings to businesses.

Features

All you need to track your orders efficiently.

Data Privacy and Security

Ensure your customer's data is safe, adhering to industry-standard security protocols.

Easy Integration

Integrate with current logistics systems for instant access to updates.

Educational Content

Provide users with step-by-step guidance on how to track their orders.

Always On

Run order tracking continuously so updates are always on hand.

Bring your own models

Use your preferred models to tailor the tracking experience to your business needs.

Easy Integration

Link directly with multiple vendors to centralize tracking information.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Maintain 99.9% uptime so every delivery status inquiry is answered on time, minimizing customer dissatisfaction and ensuring smooth operations.

Forward-deployedteam

Our forward-deployed team assists with a seamless integration into your existing order systems, ensuring you're ready to go live quickly.

Sub-500mslatency

With sub-500ms latency, check delivery statuses in milliseconds, keeping the line moving smoothly and reducing wait times.

AIguardrails

AI guardrails ensure accurate status updates, reducing errors and preventing misinformation, keeping communication precise.

SOC2, HIPAA,PCI compliant

Maintain data security with SOC2, HIPAA, and PCI compliance, ensuring that customer delivery data is protected at all times.

AI Voice Agent for Order Delivery Status