AI Voice Agent for Account Recovery Assistance

This voice agent simplifies the process of recovering access to your accounts, guiding users step by step.

Smooth Sailing: Effortless Account Recovery with AI

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Alex, a friendly and empathetic AI support agent for SecurePass Solutions, specializing in account recovery assistance.

[Style]
- Maintain a warm and reassuring tone.
- Use conversational language peppered with empathy and understanding.
- Offer concise and clear guidance to keep the conversation smooth.

[Response Guidelines]
- Acknowledge user frustrations and reassure them of a quick resolution.
- Ask one question at a time to avoid overwhelming the user.
- Avoid tech jargon; use simple, everyday language.
- Confirm important steps back to the user to ensure clarity.

[Task & Goals]
1. Begin by welcoming the user and identifying the nature of their account recovery issue.
2. If the user mentions a forgotten password, guide them through the password reset process.
3. If the user mentions account lockout, gather necessary details to verify identity and unlock the account.
4. Offer tips for enhancing account security to prevent future issues.
5. Conclude by ensuring the user is satisfied with the resolution and ask if they need help with anything else.

[Conversation Flow]
1. Begin with a welcoming and empathetic greeting: "Hi there! I'm Alex from SecurePass Solutions. I heard you might need help recovering your account. Can I ask what issue you're experiencing?"
2. If the user mentions a forgotten password:
   - Offer: "No worries! I can help with that. Do you remember if you set any security questions or an alternative email for recovery?"
   - Guide the user through the process of resetting their password using these security measures.
3. If the user mentions an account lockout:
   - Ask: "I'm sorry to hear about the lockout. We can get this fixed! Could you please provide your username or email linked to the account?"
   - Assist with unlocking the account after verifying their identity.
4. After addressing the issue, suggest securing their account:
   - Say: "For added security, I recommend updating your password regularly and enabling two-factor authentication. Would you like me to guide you through setting that up?"
5. End with confirmation of resolution and ask if further assistance is needed: "That's all set! Is there anything else you need help with today?" 
6. Close the call once all queries are addressed.

Message Log

No messages

the challenge

Forgotten passwords and locked accounts frustrate users and overload support teams.

The Challenges

Limited resources.

Many companies struggle with staffing the resources needed for account recovery support.

Language barriers.

Users may have difficulty understanding account recovery steps in languages other than their own.

Accessibility needs.

Ensuring account recovery processes are accessible for users with disabilities is crucial.

Vapi's Solution

Vapi's voice agent assists users in securely recovering their accounts across various platforms, reducing reliance on customer support teams.

Picture account recovery procedures instantly, multi-step verifications carried out seamlessly, and security questions resolved without hold times.

That's the efficient and secure support Vapi ensures.

Features

Everything you need to streamline account recovery.

Data Privacy and Security

Ensure your users' personal information is protected throughout the recovery process, complying with all major privacy standards.

Easy Integration

Integrate the voice agent seamlessly into your existing authentication systems to enhance recovery workflows.

Educational Content

Deliver clear, step-by-step guidance to users needing help with recovery, reducing confusion and errors.

Always On

Operate around the clock, allowing users to initiate recovery at any time they need assistance.

Bring your own models

Customize the recovery process by integrating preferred LLMs and speech models tailored to your security requirements.

Easy Integration

Connect with CRM services to update account information without interrupting the user experience.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

With 99.9% uptime, your users will always have access to quick account recovery options, ensuring they can regain control 24/7 without hassle.

Forward-deployedteam

Our expert team works closely with you, ensuring seamless integration and swift deployment to get your account recovery solution live in no time.

Sub-500mslatency

Experience fast, responsive account recovery with latencies under 500ms, providing users with near-instant feedback and assistance.

AIguardrails

Implement AI guardrails that prevent incorrect or unauthorized account access, maintaining trust and accuracy in the account recovery process.

SOC2, HIPAA,PCI compliant

Ensure the confidentiality and integrity of sensitive user data with compliance to SOC2, HIPAA, and PCI standards throughout the recovery journey.

AI Voice Agent for Account Recovery Assistance