Delayed Response During Real-Time Calls
Hi team,
We’re facing an issue with our Vapi assistant where we’re seeing noticeable response delays during live calls.
What’s happening:
• The assistant sometimes pauses for several seconds before responding.
• In some cases, it stays silent and then follows up with “Are you still there?”, which breaks the conversation flow.
• This happens even after simple user responses like confirmations or yes/no answers.
Current setup:
• Prompt behavior is working as expected.
• Temperature is set to 0.15 (tested lower values as well).
• The issue seems to be related to latency, not response accuracy.
What we’ve tried:
• Prompt refinements and restructuring
• Testing lower temperature values
• Reviewing call logs and workflow logic
• General debugging on our side
Despite this, the delayed responses still persist in real-time calls.
Could you please advise if there are any known causes, configurations, or best practices to reduce response latency during live calls?
Happy to share more details if needed.
Thanks!
We’re facing an issue with our Vapi assistant where we’re seeing noticeable response delays during live calls.
What’s happening:
• The assistant sometimes pauses for several seconds before responding.
• In some cases, it stays silent and then follows up with “Are you still there?”, which breaks the conversation flow.
• This happens even after simple user responses like confirmations or yes/no answers.
Current setup:
• Prompt behavior is working as expected.
• Temperature is set to 0.15 (tested lower values as well).
• The issue seems to be related to latency, not response accuracy.
What we’ve tried:
• Prompt refinements and restructuring
• Testing lower temperature values
• Reviewing call logs and workflow logic
• General debugging on our side
Despite this, the delayed responses still persist in real-time calls.
Could you please advise if there are any known causes, configurations, or best practices to reduce response latency during live calls?
Happy to share more details if needed.
Thanks!
