VAPI•2y ago

disturbing noise during calls

Late, in a couple of cases, loud and disturbing noises have occurred at some point during my calls.

IDs:
39b4606d-3abe-4310-96ad-6990752126a4 (in the end)
6a2d6e3f-7ea9-4fec-863f-9de6a5a5176a (also rather in the end)

The noise overlays the assistant voice and is there for around one to two seconds.

Vapi•6/12/24, 5:59 AM

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Vapi•6/12/24, 5:59 AM

@Max28
I'm sorry to hear that you've experienced loud and disturbing noises during your calls. I understand how disruptive that can be. Let's look into this issue right away.

Could you please provide me with more details about the context in which these noises occurred? Were there any common factors between the calls, such as the time of day, the type of call, or the device you were using? This information will help us to troubleshoot the problem more effectively.

Vapi•6/12/24, 5:59 AM

You can continue this conversation by mentioning me in the message.

living-lavender•6/12/24, 6:14 AM

Forwarded to 11labs team. Will let you know once I get response from their side.

popular-magentaOP•6/12/24, 6:51 AM

thanks a lot!

living-lavender•6/12/24, 2:39 PM

Is this happening for this particular voice only?

popular-magentaOP•6/12/24, 5:00 PM

so far, yes

living-lavender•6/12/24, 6:11 PM

Can you try with other voice?

disturbing noise during calls

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