Inbound Twilio Call wird als „No Assistant Assigned“ behandelt
Hey everyone,
I have connected a Twilio number in Vapi and am receiving incoming calls, but the call log still shows the inbound call with Assistant = “No Assistant Assigned” even though the assistant is set in the phone number settings.
Info:
Org: <InkDesk Agency>
Twilio number: +41 43 505 10 54
Assistant name: Demo
Inbound settings in the dashboard: Inbound phone number = +41435051054, Assistant = Demo
Twilio: “A call comes in” → Webhook https://api.vapi.ai/twilio/inbound_call (HTTP status 201 in the Twilio call log)
In Vapi calls, I see my call as Type = Inbound, but the ASSISTANT column says “No Assistant Assigned.”
When I test the same assistant directly via “Web Call” in the dashboard, everything works (call log then correctly shows Assistant = Demo).
Can you please check whether there are multiple PhoneNumber objects for my Twilio number, or why the inbound handler does not link the number to the assistant even though it is set in the inbound settings?
Relevant call IDs from your log:
019a87ae-ea68-7773-aa33-fc1adeafe44b
Thank you & best regards,
Silvio
I have connected a Twilio number in Vapi and am receiving incoming calls, but the call log still shows the inbound call with Assistant = “No Assistant Assigned” even though the assistant is set in the phone number settings.
Info:
Org: <InkDesk Agency>
Twilio number: +41 43 505 10 54
Assistant name: Demo
Inbound settings in the dashboard: Inbound phone number = +41435051054, Assistant = Demo
Twilio: “A call comes in” → Webhook https://api.vapi.ai/twilio/inbound_call (HTTP status 201 in the Twilio call log)
In Vapi calls, I see my call as Type = Inbound, but the ASSISTANT column says “No Assistant Assigned.”
When I test the same assistant directly via “Web Call” in the dashboard, everything works (call log then correctly shows Assistant = Demo).
Can you please check whether there are multiple PhoneNumber objects for my Twilio number, or why the inbound handler does not link the number to the assistant even though it is set in the inbound settings?
Relevant call IDs from your log:
019a87ae-ea68-7773-aa33-fc1adeafe44b
Thank you & best regards,
Silvio
