Inbound call assistant override
I have a platform im working on, and it gets context about the person whos calling from a database , by looking up the phone number attached to that person whos calling . Currently i have it set up so outbound calls, have a proper assistant override and can process contextual contact lookup.
Inbound, i can figure out with a tool call. But i'm trying to remove the tool call from being required to decrease the knowledge barrier to initiate this for regular clients. Is there a way to webhook the information whether its during the call, or before the call reaches vapi by intercepting the twilio webhook, then forwarding the call to vapi after overriding some context / passing context?
tl;dr - i need to add phone number lookup context for inbound calls, and would like to know if you have any ideas
Inbound, i can figure out with a tool call. But i'm trying to remove the tool call from being required to decrease the knowledge barrier to initiate this for regular clients. Is there a way to webhook the information whether its during the call, or before the call reaches vapi by intercepting the twilio webhook, then forwarding the call to vapi after overriding some context / passing context?
tl;dr - i need to add phone number lookup context for inbound calls, and would like to know if you have any ideas
