Delay After assistant-request Causing Inbound Call Drops with Transient Assistant
Hey folks,
We’re running into an issue while handling inbound calls using a transient assistant setup via the
What’s happening:
Suggestions to reduce or hide the perceived latency after assistant-request.
Any workarounds like:
We’re running into an issue while handling inbound calls using a transient assistant setup via the
assistant-request flow.What’s happening:
- After the call connects, our server receives the assistant-request and responds immediately with the assistant config.
- But there’s a 4–5 second delay after our response before the assistant starts speaking to the caller.
- During this delay, we’re seeing a noticeable increase in call drops, likely because the user hears silence and assumes the call isn’t working.
- That short gap before the assistant responds is creating a poor user experience.
- It’s directly affecting production call performance — too many callers are hanging up before interaction begins.
Suggestions to reduce or hide the perceived latency after assistant-request.
Any workarounds like:
- Playing a set message or background tone/music while the assistant initializes.
- Keeping the phone ringing until the assistant is ready.
- Preloading or caching the assistant setup somehow to reduce delay.
