magic-amber•3h ago

Text based Conversation Handover to human

Hi everyone! Do we also have text-based conversation handover to a human in Vapi?

1 Reply

Yes, Vapi supports conversation handover using the Handoff Tool, which can route text-based conversations to another assistant or a webhook (which could connect to a human agent). Example:

{
  "type": "handoff",
  "destination": {
    "type": "webhook",
    "url": "https://your-server.com/handoff"
  },
  "context": "lastNMessages"
}

{
  "type": "handoff",
  "destination": {
    "type": "webhook",
    "url": "https://your-server.com/handoff"
  },
  "context": "lastNMessages"
}

You can configure the webhook to notify a human agent and pass relevant context for a seamless handover. For more details, see the Handoff Tool documentation. Source: - August 14, 2025 Changelog

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

Text based Conversation Handover to human

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