VAPI•2mo ago

Turn Detection[URGENT]

I’m having an issue with turn detection after switching from the deprecated VAIP “Neha” voice to my own cloned voice. When the user starts speaking, the bot cuts them off mid-sentence and begins responding. Could you please advise which settings I should adjust?

Vapi Support BotAPP•11/19/25, 8:13 AM

To reduce the bot cutting off users mid-sentence, increase the endOfTurnConfidenceThresholdendOfTurnConfidenceThreshold for more patient turn detection. Try this configuration:

{
  "endOfTurnConfidenceThreshold": 0.7,
  "minEndOfTurnSilenceWhenConfident": 800,
  "maxTurnSilence": 3600
}

{
  "endOfTurnConfidenceThreshold": 0.7,
  "minEndOfTurnSilenceWhenConfident": 800,
  "maxTurnSilence": 3600
}

Apply this in your voice pipeline settings for a more natural, less interruptive flow (see documentation).

Source:

Voice pipeline configuration

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

KyleAPP•11/21/25, 2:02 AM

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.

Turn Detection[URGENT]

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