transfer tool: warm-transfer-say-summary does not play summary upon transfer
How can I get the transfer node to work with summary generation? I looked all over discord and it seems many people have the same problem yet there is no clear solution.
Org: Insellerate
Here's an example call ID: 019a73d0-4e66-7ee9-9ccf-1e47f6a970c3
Here is my tool definition:
{
"function": {
"name": "transfer_call_tool"
},
"messages": [
{
"type": "request-start",
"blocking": false
}
],
"destinations": [
{
"type": "number",
"number": "+1xxxxxxxxxxxxxxxx",
"message": "I am transferring your call now please wait one moment.",
"transferPlan": {
"mode": "warm-transfer-say-summary",
"sipVerb": "dial",
"summaryPlan": {
"enabled": true,
"messages": [
{
"role": "system",
"content": "Please provide a summary of the call."
},
{
"role": "user",
"content": "Here is the transcript: {{transcript}}"
}
],
"timeoutSeconds": 15,
"useAssistantLlm": true
}
},
"numberE164CheckEnabled": true
}
]
}
Org: Insellerate
Here's an example call ID: 019a73d0-4e66-7ee9-9ccf-1e47f6a970c3
Here is my tool definition:
{
"function": {
"name": "transfer_call_tool"
},
"messages": [
{
"type": "request-start",
"blocking": false
}
],
"destinations": [
{
"type": "number",
"number": "+1xxxxxxxxxxxxxxxx",
"message": "I am transferring your call now please wait one moment.",
"transferPlan": {
"mode": "warm-transfer-say-summary",
"sipVerb": "dial",
"summaryPlan": {
"enabled": true,
"messages": [
{
"role": "system",
"content": "Please provide a summary of the call."
},
{
"role": "user",
"content": "Here is the transcript: {{transcript}}"
}
],
"timeoutSeconds": 15,
"useAssistantLlm": true
}
},
"numberE164CheckEnabled": true
}
]
}
