Transcripts completely out of sync with call recording
We are encountering a strange bug which has affected a few of our clients where the call recording does not match up with the transcript at all.
For example, the call will be 2 minutes long but the recording is only 40s.
This is detrimental as we rely on post-call processing to take actions based on what was said during the call.
Call IDs:
019a307e-2d45-7774-8a11-b2b16a3cfc04
019a43b8-2f30-7339-9b97-749926a4336a
For example, the call will be 2 minutes long but the recording is only 40s.
This is detrimental as we rely on post-call processing to take actions based on what was said during the call.
Call IDs:
019a307e-2d45-7774-8a11-b2b16a3cfc04
019a43b8-2f30-7339-9b97-749926a4336a
