VAPI•2mo ago

hi wont accept payment for more credits. tried multiple credit cards, nothing is blocked by bank

I linked a credit card as well, card works fine elsewhere, but when i try to buy credits it says need to add payment details first. going in circles. @Vapi Support Bot

Vapi Support BotAPP•10/30/25, 4:11 PM

Thanks for sharing the details. To help pinpoint the issue, could you confirm if you see your credit card listed as an active payment method on the Vapi billing page, or does it prompt you to re-enter your card details each time you try to purchase credits?

Sources:

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

dead-brownOP•10/30/25, 4:13 PM

it had it listed and I linked it etc. but still didnt work

dead-brownOP•10/30/25, 4:14 PM

see it here

Screenshot_2025-10-30_at_12.14.29_PM.png

dead-brownOP•10/30/25, 7:56 PM

whats the point of this thread if nobody even ansers ?

VapiAPP•11/3/25, 8:22 PM

Hi captjos,

If you are experiencing issues with card payments or adding credits, it might be related to payment gateway restrictions or subscription settings.

Ensure your Assistant.pciEnabledAssistant.pciEnabled is configured correctly if you handle sensitive payment data, as this might affect transactions. For more information on making your assistant PCI compliant, you can refer to our docs.

If your payment information is correct and you're still facing issues, check if there are any restrictions or recent changes with your payment provider.

If further help is needed, please let me know.

hi wont accept payment for more credits. tried multiple credit cards, nothing is blocked by bank

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