VAPI•2mo ago

Additional credits are not getting updated

I have purchased additional credits for my organization today (org id: 13ff55cb-5c87-4b13-bf89-cb52f83cde41). Amount is deducted from the card but it still shows in the pending state. My credits are going to exhaust soon, so i need them urgently.

Vapi Support BotAPP•10/30/25, 8:14 AM

Thank you for sharing the details and screenshots. To help us investigate further, could you please confirm if you received any email confirmation or error message regarding your $40.00 credit purchase on Oct 30th, 2025?

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

living-lavenderOP•10/30/25, 8:19 AM

No, I didn't get any email or error message

living-lavenderOP•10/30/25, 9:52 AM

Any update @Vapi @Duckie ?

Vapi Support BotAPP•10/30/25, 9:53 AM

Thank you for your patience. Since your credits are still pending and no confirmation email was received, please report this issue directly to Vapi support with your organization ID, payment details, and screenshots for urgent review.
You can do this by emailing support or using the issue reporting guidelines to ensure all necessary information is included.
This will help the team investigate and resolve your credit update as quickly as possible.

Sources:

living-lavenderOP•10/30/25, 10:05 AM

@Vapi @Duckie I have emailed the support team. But they will reply in 48 hrs. My credits are going to run out before that. How can I get the credits updated or urgent basis?

Vapi Support BotAPP•10/30/25, 10:06 AM

For urgent credit update issues, join the Vapi Discord community and post your situation in the #support channel with your organization ID and payment details. This channel is monitored for real-time assistance and may help escalate your case faster than email alone.
Tip: Clearly state "urgent billing/credit issue" in your message for priority attention.
More details: Vapi Support Options

Source:

Vapi Support

Additional credits are not getting updated

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