absent-sapphire•3h ago
Additional credits are not getting updated
I have purchased additional credits for my organization today (org id: 13ff55cb-5c87-4b13-bf89-cb52f83cde41). Amount is deducted from the card but it still shows in the pending state. My credits are going to exhaust soon, so i need them urgently.
3 Replies
Thank you for sharing the details and screenshots. To help us investigate further, could you please confirm if you received any email confirmation or error message regarding your $40.00 credit purchase on Oct 30th, 2025?
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
absent-sapphireOP•2h ago
No, I didn't get any email or error message
Any update @Vapi @Duckie ?
Thank you for your patience. Since your credits are still pending and no confirmation email was received, please report this issue directly to Vapi support with your organization ID, payment details, and screenshots for urgent review.
You can do this by emailing support or using the issue reporting guidelines to ensure all necessary information is included.
This will help the team investigate and resolve your credit update as quickly as possible. Sources: - How to Report Issues Effectively - Discord conversation about Vapi free plan upgrade issues
You can do this by emailing support or using the issue reporting guidelines to ensure all necessary information is included.
This will help the team investigate and resolve your credit update as quickly as possible. Sources: - How to Report Issues Effectively - Discord conversation about Vapi free plan upgrade issues