Agent interrupts
janet: My agent often interrupts and talks over the caller. What are the best settings in "Stop speaking plan" thanks
KHi there,
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Customer Support Team
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
VTo reduce your agent interrupting callers, increase the
Set this via the API, and adjust
For more details, see the Vapi speech configuration documentation.
Source:
numWords parameter in your stopSpeakingPlan so the agent waits for the caller to say 2-3 words before stopping. This helps avoid interruptions after brief acknowledgments. Here’s an example configuration:Set this via the API, and adjust
numWords as needed to best fit your conversation flow. For more details, see the Vapi speech configuration documentation.
Source:
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KLet us know if these settings work for you
