VAPI•2mo ago

An error occurred in this call: call.start.error-get-transport

Hello, i am facing this error. You you tell me why it happens ?

The error call.start.error-get-transportcall.start.error-get-transport means there was a problem retrieving transport information when starting your outbound call.
Actionable next step:
Double-check that your phone number, assistant, and outbound call configuration are correct—especially the transport settings. If the issue persists, contact Vapi support with your call ID and account email so they can investigate further.
Reference: See the "Call Start Errors" section in the Vapi documentation.

Source:

Call ended reasons

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

VapiAPP•10/24/25, 6:38 AM

Hi Joshua,

Thanks for reaching out! To help us investigate this issue further, could you please provide:

The Call ID for one of the affected calls
A screenshot of how your SIP trunk is configured

Once we have that information, we’ll review the logs and pinpoint the cause of the call.start.error-get-transportcall.start.error-get-transport issue.

An error occurred in this call: call.start.error-get-transport

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