Urgent – Org ID a3b411ef-b949-4f06-8287-18b439453505 – Concurrency/Calls blocked
Hi Vapi team,
My organisation (ID above) is currently unable to make any outbound calls or run campaigns.
• We receive the error “Over Concurrency Limit” for every call attempt (even 1-off test calls) despite no active calls for 12+ hours.
• Campaigns remain in “Scheduled” state (IDs: 3dfde99b-2196-433e-a911-c9c20d3813aa; 1886d76b-966f-4e46-9c3e-a6b752187df4; 3906f9f8-69ad-4f76-b836-a4159c4e417b) and never execute.
• We purchased an additional concurrency lane but issue persists and system appears unusable.
• We’ve confirmed in UI / logs / external app that no calls are currently running.
Request: Please reset our concurrency counter / queue state for this organisation so we can resume outbound calls. Also please verify our current concurrency limit and free lanes status.
My organisation (ID above) is currently unable to make any outbound calls or run campaigns.
• We receive the error “Over Concurrency Limit” for every call attempt (even 1-off test calls) despite no active calls for 12+ hours.
• Campaigns remain in “Scheduled” state (IDs: 3dfde99b-2196-433e-a911-c9c20d3813aa; 1886d76b-966f-4e46-9c3e-a6b752187df4; 3906f9f8-69ad-4f76-b836-a4159c4e417b) and never execute.
• We purchased an additional concurrency lane but issue persists and system appears unusable.
• We’ve confirmed in UI / logs / external app that no calls are currently running.
Request: Please reset our concurrency counter / queue state for this organisation so we can resume outbound calls. Also please verify our current concurrency limit and free lanes status.
