VAPI•3mo ago

Reset concurrency limitation counter

Org ID: d87014d1-c8a2-4909-a55c-7c5a530b1e1d

Hello,

Can you please reset my concurrency limit, because calls are just blocking in the queue.

Vapi Support BotAPP•10/16/25, 10:19 AM

To manually reset your concurrency counter, run the following command on your Redis instance:

redis-cli set vapi:queue:active_calls 0

redis-cli set vapi:queue:active_calls 0

This will set the active calls counter to zero and should unblock your queue if the issue was due to a stuck counter. Make sure you have access to your Redis server to perform this action.
Reference: See the Vapi call queue management documentation for more details.

Source:

Call queue management with Twilio

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

Wworthy-rose Org ID: d87014d1-c8a2-4909-a55c-7c5a530b1e1d Hello, Can you please reset my co...

military-pink•10/16/25, 12:49 PM

I could assist you with but firstly read through the documentation sent by the Vapi support bot to see if you could get it done yourself..

Reset concurrency limitation counter

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