Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.
To avoid issues with your assistant's speech, always select the comma without a trailing space in the punctuation boundaries. If you accidentally select the comma with a space, remove it and use only standard punctuation marks as shown below:
"punctuationBoundaries": ",.!?;()-||:"
"punctuationBoundaries": ",.!?;()-||:"
This ensures natural conversation flow and prevents audio quality problems. If you continue to see both options, it may be a UI oversight—consider reporting it to support for clarification or correction.
I sincerely apologize for the delayed response to your support request. We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week. I'm closing this older ticket, but if your issue still needs attention, please: Reply with 'REOPEN' or Email support@vapi.ai with any updates I'll personally ensure your new request gets prompt attention. Thank you for your patience. Best regards, Vapi Support Team