rival-black•5h ago

Dynamic Transfer Tool in Squad for Transfer to Agent Issue

I have two agents leasing and maintenance and one dynamic transfer tool (no destinations) with webhook setup to get the destinations from our backend. The webhook is working fine, but I am unable to get the name of the agent the tool is transferring to in the "argument" param.

1 Reply

Vapi•5h ago

To include the agent's name in the transfer tool's arguments, ensure your webhook response adds a custom field (e.g., agentName) to the destination object. For example:

{
  "destination": {
    "type": "assistant",
    "assistantName": "LeasingAgent",
    "description": "Leasing department agent",
    "agentName": "LeasingAgent"
  }
}

{
  "destination": {
    "type": "assistant",
    "assistantName": "LeasingAgent",
    "description": "Leasing department agent",
    "agentName": "LeasingAgent"
  }
}

Your assistant or downstream logic can then extract agentName from the destination object. Adjust your webhook to include this field as needed for your use case.
Reference: See Dynamic call transfers - webhook response example. Source: - Dynamic call transfers

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Dynamic Transfer Tool in Squad for Transfer to Agent Issue

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