absent-sapphire•5h ago
transferCall Tool Executes But Call Ends - No Transfer
Hi Vapi Support,
transferCall tool executes successfully but call ends immediately instead of transferring.
Issue:
- Tool creation: ✅ Successful (201 Created)
- AI triggers tool: ✅ Successful
- AI speaks message: ✅ Successful - Transfer: ❌ FAILS - Call ends immediately - Destination never rings: ❌ Tested Methods: 1. Number transfer:
- AI speaks message: ✅ Successful - Transfer: ❌ FAILS - Call ends immediately - Destination never rings: ❌ Tested Methods: 1. Number transfer:
+90XXXXXXXXXX
2. SIP transfer: sip:XXXXXXXXXX@sip.netgsm.com.tr
Both methods fail with same behavior.
Environment:
- Agent ID: 56d1a0eb-eb0c-49f7-a762-125ff3106de1
- Phone ID: e5fa5e02-daf3-4df5-a8f5-b854db178feb
- Failed Call ID:
0199da09-1821-7dd9-8245-b138f0bbb386
0199da07-7986-766e-9120-c4ae2675384b
0199d9f4-e7e8-7888-acb4-ee20abcb8ab7
- Provider: NetGSM (Turkey)
- Language: Turkish
Expected: Call transfers to destination after AI message
Actual: Call ends immediately after AI message
Questions:
1. Any Turkey-specific transfer requirements?
2. Need forwardingPhoneNumbers in agent config?
3. Can you check my call logs for transfer failure reason?
Thanks!2 Replies
Hi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
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Warm regards,
Vapi
Customer Support Team
Vapi
Customer Support Team
harsh-harlequin•4h ago
Same problem here