[URGENT] Vapi fail to call OpenAI
I'm having this issue where intermittently, the voice agent will hang. I can see in logs that we get the deepgram transcript for user speech. Then no openAI azure calls. ElevenLabs websocket just opens and closes, I suppose waiting for model response that doesn't come. It's a very frustrating user experience because it takes multiple "Hello" "Are you there" responses to get back on track
- What is the root cause of this? Why does Vapi not consistently call our model
- How should we handle this when it does happen? Trigger retries on our side and not rely on the user to respond to the silence
