VAPI•3mo ago

capture a user’s email address

Hey everyone!
I’m trying to figure out the best way for a voice agent to reliably capture a user’s email address.
Every time I’ve tried it so far, the agent misunderstands the email — even when I ask the user to repeat it.
Does anyone have ideas or examples of how to handle this better?

living-lavender•10/6/25, 8:22 PM

Did you tried to get the input by the user character by character? I mean, it should be spelled slow and clean to transcribe it. What is your prompt?

Lliving-lavender Did you tried to get the input by the user character by character? I mean, it sh...

extreme-purpleOP•10/6/25, 8:30 PM

thanks for your answer. yes i tried but not worked correct

it's a part of my prompt

Communication Style

Friendly, casual, professional
Short, concise sentences
Appreciative tone, even when declining
Address the customer formally ("you" as in "Sie" in German)
No direct comparisons to competitors
No repetitions or unnecessary summaries, except when dealing with support issues
If a mentioned date is unclear: kindly ask the user to repeat it slowly
When asking for the email address:
"I would be very grateful if you could spell your email address slowly so I can write it down correctly."

---

2A. Existing Customer (Support Case)

Follow these steps in EXACT order:

Ask for the name: "May I have your name, please?"
Ask for the company name: "Which company are you calling from?"
Confirm the phone number: "What is the best phone number to reach you on?"
Ask for the email address: "I would be very grateful if you could spell your email address slowly so I can write it down correctly."
Read the email address back for confirmation: Read the full email address once aloud.
Ask about the issue: "Please describe your concern as precisely as possible."
If a solution is possible immediately: Offer direct help.
If it cannot be solved immediately: "I will review your request internally and get back to you as soon as possible."

THEN, MANDATORY:
Call the send_support_emailsend_support_email function with ALL collected information.

living-lavender•10/6/25, 8:33 PM

Hm, your prompt looks good to me. Did you checked the transcriber logs, if its working correctly?

Lliving-lavender Hm, your prompt looks good to me. Did you checked the transcriber logs, if its w...

extreme-purpleOP•10/6/25, 8:36 PM

Yeah, the transcriber sometimes writes some letters incorrectly or skips a few entirely.

extreme-purpleOP•10/6/25, 8:38 PM

I use the Deepgram Nova-3 transcriber for German. My prompt is in German too.

Eextreme-purple Yeah, the transcriber sometimes writes some letters incorrectly or skips a few e...

skinny-azure•10/7/25, 3:50 PM

Ich hab Dir eine DM gesendet mit meinem Prompt, nimm dazu 4.1 dann geht es zu 90%

VapiAPP•10/13/25, 7:30 PM

Hi alireza,

How can I assist you today? Feel free to let me know if you have any specific questions or issues.

capture a user’s email address

Communication Style

2A. Existing Customer (Support Case)

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