Recording the Call after Transfer
Hi Vapi team,
I wanted to ask whether it’s possible to record the part of a call that happens after a transfer. Specifically, when the conversation moves from the customer’s phone to the human agent’s phone after the AI agent transfers the call out.
We’ve already tried
We can see the second part of the call in twilio logs so would we have to move to recording it there somehow within our system?
Thanks in advance for clarifying how this works.
I wanted to ask whether it’s possible to record the part of a call that happens after a transfer. Specifically, when the conversation moves from the customer’s phone to the human agent’s phone after the AI agent transfers the call out.
We’ve already tried
enableRecording, but it doesn’t seem to capture this post-transfer segment. Is that portion of the call still within Vapi’s scope of control, or does the recording responsibility shift once the call is transferred externally?We can see the second part of the call in twilio logs so would we have to move to recording it there somehow within our system?
Thanks in advance for clarifying how this works.
