VAPI•3mo ago

URGENT: Assistant messages are not in the call; repeating messages over and over

@Vapi @Duckie URGENT: hitting some very weird bugs that make voice calls completely unusable for us and customers.

The assistant says messages after the user answers, but the assistant messages are not picked up in the recording, transcript, or even model messages. It appears as if the assistant never said anything when it actually has.
Call IDs: 0199b119-c271-7dda-9f6b-0aa74f67af15, 0199abce-db57-7002-b896-cf2c5e7a579f

VapiAPP•10/5/25, 1:14 AM

Hi there,

Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).

We’ll get back to you as soon as possible during our normal business hours.

If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.

Warm regards,
Vapi
Customer Support Team

Vapi Support BotAPP•10/5/25, 1:15 AM

Thank you for sharing the call IDs and describing the issue. To help diagnose why assistant messages are missing from the call, transcript, and model messages, could you confirm if the Assistant ID and Phone Number ID are correctly set in your configuration for these calls? Double-checking these fields is a common first step, as missing IDs can cause the assistant not to speak or record messages as described in the documentation.

If possible, please also mention if you see any errors or unusual logs in the Vapi dashboard for these call IDs.

Sources:

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

improved-purpleOP•10/5/25, 2:00 AM

@Duckie it is all set up correctly. everything was working until 2 days ago and no config has changed from our end

Vapi Support BotAPP•10/5/25, 2:01 AM

Thank you for confirming your configuration hasn't changed. To help us investigate further, could you please check the Vapi dashboard for the affected call IDs and let us know if you see any error messages or unusual logs during those calls? This information will help us pinpoint the issue more quickly.

If you notice any specific error codes or patterns, please share them here.

Sources:

VVapi Support Bot Thank you for confirming your configuration hasn't changed. To help us investiga...

DuckieAPP•10/5/25, 2:22 AM

Message marked as helpful by @GIDEON!

improved-purpleOP•10/5/25, 3:41 AM

@Duckie yeah the Azure openai calls have assistant messages straight up missing even though the bot said it during the call. the recording and transcript is also missing them

improved-purpleOP•10/6/25, 4:57 PM

@arthur @Shubham Bajaj @Adi [Vapi] can we please get any update here?

VapiAPP•10/8/25, 8:21 AM

Thank you for the call ids. We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.

VapiAPP•11/18/25, 4:32 AM

I sincerely apologize for the delayed response to your support request.
We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week.
I'm closing this older ticket, but if your issue still needs attention, please:
Reply with 'REOPEN' or
Email support@vapi.ai with any updates
I'll personally ensure your new request gets prompt attention.
Thank you for your patience.
Best regards,
Vapi Support Team

URGENT: Assistant messages are not in the call; repeating messages over and over

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