sad-indigoS
VAPI3mo ago
sad-indigo

Issues when using ElevenLabs with custom voice ID

From the logs I can see:

All digits are captured correctly (9 5 1 3 5 1 8 8).

The # terminator is also captured.

The assistant calls dtmf_tool and finishes successfully (Tool calls finished).

The model generates a response (phone number confirmation).

ElevenLabs WebSocket opens, BOS (beginning of speech) is sent.

But then: ElevenLabs input timeout exceeded → WebSocket closes before any speech is played.

So the assistant does generate the text confirmation, but the audio channel closes prematurely and the user hears nothing.
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