Y

VAPI•3mo ago

yucky-gold

Twilio integration and Workflow/Flow Builder missing in my workspace

Hi Vapi Support Team,

I’m setting up an outbound AI calling agent for my company UGS and I’m blocked by two missing features in my workspace:

1. Twilio integration is not available under Settings → Integrations (I only see Telnyx and Vonage).
2. I cannot attach a Workflow/Flow Builder to my assistant (no Workflows/Call Flow option appears, and the Workflows menu is missing).

Could you please enable the following for my project?

• Telephony Integrations → Twilio (so I can connect our Twilio Account SID/Auth Token and import our voice numbers)
• Outbound Campaigns (CSV dialing)
• Workflows / Flow Builder (to attach our call flow to the assistant)

### What I see now

• In Settings → Integrations it only shows Telnyx and Vonage — no Twilio tile.
• In Assistants, there’s no field to connect a Workflow/Call Flow.

Thanks in advance
looking forward to your help so I can move forward with testing.