VAPI•3mo ago

Clarification on HIPAA Compliance Options

Hi VAPI Team,

I’m a startup founder exploring VAPI to build a voice agent for a HIPAA-compliant product. I would like some clarification on following:

Your documentation mentions that enabling HIPAA mode is included in the $0.05/min platform fee, while the HIPAA zero-retention add-on costs $1,000. Could you clarify what level of HIPAA compliance is provided simply by turning on the HIPAA mode without the add-on? As a bootstrapped startup, we want to understand our HIPAA options without incurring the additional cost.
When HIPAA mode is enabled, what information does VAPI return in terms of call summaries? Will we receive full transcripts and/or audio recordings so that we can store and process the data on our side?

Thank you for your guidance!

Vapi Support BotAPP•9/22/25, 6:56 PM

To enable HIPAA compliance in Vapi (which ensures no call logs, recordings, or transcriptions are stored on Vapi's systems), set hipaaEnabledhipaaEnabled to

true

true

in your assistant's configuration:

{
  "hipaaEnabled": true
}

{
  "hipaaEnabled": true
}

This setting must be manually enabled and is a proactive step toward HIPAA compliance, but for further details on zero-retention or add-ons, please contact Vapi support directly.
Reference: Vapi HIPAA documentation

Source:

Vapi HIPAA documentation

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

crooked-brownOP•9/22/25, 7:01 PM

How do I contact Vapi support directly?

Also, please answer my second question - When HIPAA mode is enabled, what information does VAPI return in terms of call summaries? Will we receive full transcripts and/or audio recordings so that we can store and process the data on our side?

Clarification on HIPAA Compliance Options

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