HIPAA Compliance
Hello!
I am looking for technical support for a Vapi (functional & working) Conversational AI Agent. I need direction on a couple-three settings to complete.
My Challenges/Needs/Questions:
I am looking for technical support for a Vapi (functional & working) Conversational AI Agent. I need direction on a couple-three settings to complete.
My Challenges/Needs/Questions:
- External storage – Google Cloud Bucket external storage (audio files: configured, working, & storing)A. Currently stores FOUR audio files (mono, stereo, assistant, customer) in mp3 format on my Google Cloud Buckets (for each call)B. I only need ONE file, the stereo version audio file (with assistant & customer), can the other 3 audio files be ignored and NOT stored on my Google Cloud Bucket?
- Vapi > Assistants > Call Logs (dashboard)A. When HIPAA is Enabled, is the current dashboard available with links to the my Google Cloud Bucket external storage? I've read it WILL be available and I've read it is NOT available due to the HIPAA Compliance being toggled. B. In the NON-toggle, it currently displays the dashboard and links to my Google Cloud Bucket files. But, when I toggle the HIPAA Compliance the link to download the files is BLANK (Vapi > Assistants > (Assistant Name) > Privacy > HIPAA Compliance)
- When I toggle the HIPAA Compliance (Vapi > Assistants > (Assistant Name) > Privacy > HIPAA Compliance) Vapi will NOT store files on my Google Cloud Bucket external storage.
