Need help for the issue: There are 2 AI assistants in 1 call
Here is the call ID
Timestamp: 09/12/2025 22:34 inboundPhoneCall (GMT+7)
Scenario:
Expected: the 1st AI should follow and answer through the call even it is timeout or not.
The 2 prompts are not the same.
How can I deal with that? Thank you.
e74df848-a2c6-4c7e-b7ac-c1c2be76a842Timestamp: 09/12/2025 22:34 inboundPhoneCall (GMT+7)
Scenario:
- A user called to a Twilio number (the 1st one), it follows the system prompt of the 1st AI
248a2edb-0d9f-462a-aeab-6bfb0d2c7c41. - Then, they hung up/let the AI timeout without further discussion. I set timeout is 60s.
- After 60s, it switched to the system prompt of the 2nd AI
23b3f765-20c1-4f88-9934-51b98de6c423and answer with that prompt, while the user did hang up. - During that timestamp, I had tested with the 2nd AI, but with different Twilio phone number (the 2nd one).
Expected: the 1st AI should follow and answer through the call even it is timeout or not.
The 2 prompts are not the same.
How can I deal with that? Thank you.
