Unable to update credit card account frozen with negative 1 cent
The issue was not on a call. It is my agency.
I tried updating the CC and it is not updating on the back end. I keep getting an error CC failed (see screenshot). I know the card work as I have confirmed with my CC company and I have successfully set up a second VAPI account with that card.
The balance on the account that is frozen is negative (see screenshot). Maybe that has something to do with it. I have tried multiple browsers and as I stated I used the same card to set up a new VAPI account without issue. This issue seems to be tied to the account. Please fix this asap so that I can successfully updated my credit card and get my assistants working again.
I did come across some info on Google (search link below), that this is a known issue. Please I need to get it fixed asap.
https://www.google.com/search?q=anyone+else+have+an+issue+with+%22vapi+freezing+your+VAPI+account+and+not+being+able+to+upate+credit+card&sca_esv=5b4a214e63f65c0a&rlz=1C1RXQR_enUS1165US1165&ei=OqzBaJWGMsWDwbkPntuXoAE&ved=0ahUKEwiVi5Ky086PAxXFQTABHZ7tBRQQ4dUDCBI&uact=5&oq=anyone+else+have+an+issue+with+%22vapi+freezing+your+VAPI+account+and+not+being+able+to+upate+credit+card&gs_lp=Egxnd3Mtd2l6LXNlcnAiZ2FueW9uZSBlbHNlIGhhdmUgYW4gaXNzdWUgd2l0aCAidmFwaSBmcmVlemluZyB5b3VyIFZBUEkgYWNjb3VudCBhbmQgbm90IGJlaW5nIGFibGUgdG8gdXBhdGUgY3JlZGl0IGNhcmRIAFAAWABwAHgBkAEAmAEAoAEAqgEAuAEDyAEA-AEBmAIAoAIAmAMA4gMFEgExIECSBwCgBwCyBwC4BwDCBwDIBwA&sclient=gws-wiz-serp
I tried updating the CC and it is not updating on the back end. I keep getting an error CC failed (see screenshot). I know the card work as I have confirmed with my CC company and I have successfully set up a second VAPI account with that card.
The balance on the account that is frozen is negative (see screenshot). Maybe that has something to do with it. I have tried multiple browsers and as I stated I used the same card to set up a new VAPI account without issue. This issue seems to be tied to the account. Please fix this asap so that I can successfully updated my credit card and get my assistants working again.
I did come across some info on Google (search link below), that this is a known issue. Please I need to get it fixed asap.
https://www.google.com/search?q=anyone+else+have+an+issue+with+%22vapi+freezing+your+VAPI+account+and+not+being+able+to+upate+credit+card&sca_esv=5b4a214e63f65c0a&rlz=1C1RXQR_enUS1165US1165&ei=OqzBaJWGMsWDwbkPntuXoAE&ved=0ahUKEwiVi5Ky086PAxXFQTABHZ7tBRQQ4dUDCBI&uact=5&oq=anyone+else+have+an+issue+with+%22vapi+freezing+your+VAPI+account+and+not+being+able+to+upate+credit+card&gs_lp=Egxnd3Mtd2l6LXNlcnAiZ2FueW9uZSBlbHNlIGhhdmUgYW4gaXNzdWUgd2l0aCAidmFwaSBmcmVlemluZyB5b3VyIFZBUEkgYWNjb3VudCBhbmQgbm90IGJlaW5nIGFibGUgdG8gdXBhdGUgY3JlZGl0IGNhcmRIAFAAWABwAHgBkAEAmAEAoAEAqgEAuAEDyAEA-AEBmAIAoAIAmAMA4gMFEgExIECSBwCgBwCyBwC4BwDCBwDIBwA&sclient=gws-wiz-serp
