VAPI•4mo ago

Availability slot issues

My appointment booking agent keeps saying no available slot even after using the check availability tool I created with Google calendar integrated, I've tried disconnecting and reconnecting my Google calendar but it keeps saying the same thing. Am I missing out on something?

safe-amethyst•9/5/25, 4:51 PM

Explain more what you are facing exactly, Maby I went through it, and I have a solution

yielding-jadeOP•9/5/25, 5:34 PM

So I have an appointment booking agent that is supposed to go through my Google calendar and fix a session with a customer within the first 7 days, if no available slot, it checks the next 14 days.

Right now the check availability tools is working to go through my calendar but it keeps saying no available slots even in the next 14 days which is not normal for my calender that is free Mondays to Fridays between 9am- 5pm

The last time I contacted support, they said I should disconnect and reconnect the Google calendar integration and I have done that up to three times but it's still saying no available slots

Ssafe-amethyst Explain more what you are facing exactly, Maby I went through it, and I have a s...

yielding-jadeOP•9/5/25, 5:34 PM

Yyielding-jade So I have an appointment booking agent that is supposed to go through my Google ...

exclusive-coral•9/5/25, 9:03 PM

Sounds like the agent isn’t really picking up your working hours even though your calendar looks free. I’ve run into this before, sometimes it’s as simple as the bot reading the wrong calendar, or the time zone/working hours not syncing right.
Quick question: is it connected to your main calendar or a secondary one? That usually makes the difference.

yielding-jadeOP•9/5/25, 9:04 PM

Main

Eexclusive-coral Sounds like the agent isn’t really picking up your working hours even though you...

yielding-jadeOP•9/5/25, 9:05 PM

It's the main one I think

Yyielding-jade It's the main one I think

exclusive-coral•9/5/25, 9:07 PM

Since it’s your main calendar, the problem is likely in how the agent is parsing availability , often tied to working hours, time zones, or the event visibility logic. I usually debug this by tracing the API response against the booking rules to see where slots are being filtered out.
Are you looking for someone to help you dive in and fix this directly?

Eexclusive-coral Since it’s your main calendar, the problem is likely in how the agent is parsing...

yielding-jadeOP•9/5/25, 9:08 PM

I actually did the Google calendar integration in vapi and the whole booking happening inside Vapi alone so I don't have any API response

Yyielding-jade I actually did the Google calendar integration in vapi and the whole booking hap...

exclusive-coral•9/5/25, 9:10 PM

Since everything is happening inside Vapi and there’s no API response, the issue is likely with how the booking logic interprets your working hours or checks for free slots within the 7- and 14-day windows. I usually tackle this by reviewing the Vapi workflow step by step — checking the date ranges, time zones, and slot availability logic.

Are you looking for someone to jump in and help troubleshoot this directly?

Eexclusive-coral Since everything is happening inside Vapi and there’s no API response, the issue...

yielding-jadeOP•9/5/25, 9:11 PM

It's for my client so I don't have the permission to share the Vapi dashboard with you

Yyielding-jade It's for my client so I don't have the permission to share the Vapi dashboard wi...

exclusive-coral•9/5/25, 9:15 PM

Got it! You could either follow a step-by-step guide I can provide or use a checklist of common Vapi booking issues to troubleshoot. By the way, where are you based?

Eexclusive-coral Got it! You could either follow a step-by-step guide I can provide or use a chec...

yielding-jadeOP•9/6/25, 9:59 AM

No problem, please share

I'm in Nigeria, Africa. You?

KyleAPP•9/9/25, 8:11 AM

Could you please share a call id? We can review the logs and see what's happening behind the scenes

Availability slot issues

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