few-sapphireF

agency plan 3000 minutes vs credits

I am really confused with credis vs plan, we are currently subscribed to 3000 minutes with agency plan, but i dont understand why i can see 1900 minutes calls for the month and can't call. It is also saying i am -400 credits,.

Can you please explain what does it mean if we subscribed for 500$ monthly with 3000 imins and why i still need credits?
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