Voice Changes in Assistants Break Squad Greeting Messages and Transfer Protocols
Affected Components:
When users modify voice settings in assistants that are part of a squad, the following issues occur:
Greeting messages fail to play correctly (generated generic greeting plays instead of configured greeting)
Assistant transfer protocols malfunction (direct transfers occur without collecting required information)
Steps to Reproduce:
1 Create a squad with configured assistants
2 Set up custom dynamic greeting message (e.g., "Good [morning/evening], Company Name, How may I help you?...")
3 Configure transfer protocols with information collection requirements
4 Change the voice setting in any assistant within the squad
5 Test the squad functionality
Expected Behavior:
Generic greeting plays: "How can I assist you today? Please let me know your request..."
Transfers occur directly without collecting required details
Current Workaround:
Recreate the entire squad after any voice modifications
Customer Impact:
Multiple customers affected. Causing confusion and incomplete data collection during transfers.
Requested Fix:
Ensure voice modifications do not affect squad configurations, greetings, or transfer protocols.
- Squad configurations
- Assistant greetings
- Assistant transfer functionality
When users modify voice settings in assistants that are part of a squad, the following issues occur:
Greeting messages fail to play correctly (generated generic greeting plays instead of configured greeting)
Assistant transfer protocols malfunction (direct transfers occur without collecting required information)
Steps to Reproduce:
1 Create a squad with configured assistants
2 Set up custom dynamic greeting message (e.g., "Good [morning/evening], Company Name, How may I help you?...")
3 Configure transfer protocols with information collection requirements
4 Change the voice setting in any assistant within the squad
5 Test the squad functionality
Expected Behavior:
- Custom greeting message should play regardless of voice changes
- Transfer protocols should maintain their configuration
Generic greeting plays: "How can I assist you today? Please let me know your request..."
Transfers occur directly without collecting required details
Current Workaround:
Recreate the entire squad after any voice modifications
Customer Impact:
Multiple customers affected. Causing confusion and incomplete data collection during transfers.
Requested Fix:
Ensure voice modifications do not affect squad configurations, greetings, or transfer protocols.
