Squad Voice Limitations
I have a client requirement where the first voice agent would be in English, and depending on the caller's language preference, it will be transferred to a different language agent. So, I created duplicates of the agent in four different languages, assigned the right transcribers and selected the voices. Some of these voice IDs were taken from the voice library, and not from the default drop-down list.
Now, when I try to create a squad, I am forced to choose the voices again for each agent, and there is no option to leave it to the default voice for the agent. The worst part, I can't even enter a voice ID in the voice selection area within squads!
If I am unable to use these agents within the squad with their default voices, the whole system would fail as it is impossible to find decent multilingual options from the limited drop-down list.
Please provide the best workaround/resolution at the earliest possible.
Now, when I try to create a squad, I am forced to choose the voices again for each agent, and there is no option to leave it to the default voice for the agent. The worst part, I can't even enter a voice ID in the voice selection area within squads!
If I am unable to use these agents within the squad with their default voices, the whole system would fail as it is impossible to find decent multilingual options from the limited drop-down list.
Please provide the best workaround/resolution at the earliest possible.
