xenial-black•4d ago
Unable to load the dashboard but i'm logged in...
This happens with my 2 accounts, on firefox & chrome. Yes i do have data on my account but nothing is loaded
{"message":"Cannot GET /user/metadata","error":"Not Found","statusCode":404}
Any idea how i can get myself out of this ?
I did clear cache, everything i could clear
1 Reply
Hi Matt,
The error message
{"message":"Cannot GET /user/metadata","error":"Not Found","statusCode":404} you're encountering indicates a problem accessing the user metadata on the dashboard.
Here are a few steps you can take to troubleshoot this issue:
1. Check URL: Verify that the URL you're using to access the dashboard is correct and complete.
2. Browser Extensions: Temporarily disable browser extensions or add-ons that might interfere with web page loading.
3. Incognito Mode: Try accessing the dashboard in an incognito/private browsing window to determine if the problem persists.
4. Update Browser: Ensure that you're using the latest version of Firefox or Chrome.
5. Different Network: If possible, try accessing your account from a different network to rule out network-related issues.
If this issue continues, you might want to report this with detailed information including screen recordings, as outlined in our issue reporting guidelines. Let us know if this works or not.