other-emerald•5d ago
Vapi triggering a second call when the first one is declined
Hi everyone,
I wanted to understand why Vapi triggers a second call immediately after the first call, if the first call has decline.
3 Replies
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Customer Support Team
other-emeraldOP•5d ago
@Duckie can you help out?
Hi Adham Sameh,
If you're experiencing an issue where a second call is being triggered after the first call is declined, you might want to consider reviewing your call handling workflow. This could involve checking any configured callbacks or hooks that might be inadvertently triggering additional calls. Based on the setup with Vapi, ensure the call flow and any Twilio status callbacks are set correctly to avoid unintended actions.
For example, you should verify any logic tied to the
participant-status webhook, ensuring it correctly handles call statuses like "no-answer" or "busy" to prevent secondary actions unless explicitly desired.
Additionally, reviewing the Call End Reasons documentation could provide insights into why a call might behave unexpectedly and whether specific return codes are being handled or misinterpreted.
If your workflow involves logic similar to the call transfer and conferencing setup outlined in the Call Handling with Vapi and Twilio document, confirm that the call references are not reused improperly or that unintended logic paths are not causing the second call trigger.Call ended reasons | Vapi
All possible call ended reason codes and what they mean.