extended-salmon
extended-salmon5d ago

Mismatch of costs on website vs actual

Hi, I am using GPT4.1. The cost is supposed to be 0.06/1M tokens. I just made a test call and the cost was $0.10 for 52K tokens. Can you please help me understand ? Call id: 1f3c4a8b-bb4f-412e-bee6-763efdcf373e 08/24/2025 14:27 UTC Thank you
5 Replies
Sahil
Sahil5d ago
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team
robust-apricot
robust-apricot5d ago
yea use your own API keys, they say they don't charge for LLM and other beyond their 0.05cts/min but it's not true. You can see when you select other model, for example Haiku and Sonnet both have the same cost but when you use your own API it's clearly different... I told them months ago but it was never changed...Obviously coz it brings them money...
extended-salmon
extended-salmonOP5d ago
This is crazy. I don't want to use my own API keys because I want the charges to show in VAPI so I can rebill my customers accordingly. I will wait for their response. Saying one thing on your website but charging customers differently should be punishable by law, so let's hope they have a better explanation. @Mistermanu#000
robust-apricot
robust-apricot5d ago
Yea I get it! If you have volume its gonna cost you to wait though! For example right now they say Sonnet is 0.04/min but sometimes it shows as 0.08/min…which makes no sense either because its always the same price when you use the API. Id be curious to see what they say but I cant think of a good reason for that. Again last time i told Shubham during his office hours and he said it was a mistake and they’ll see about correcting that. Obviously that never happened…
Sahil
Sahil3d ago
Hey DomT, we will review the logs and get back to you on this.

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