optimistic-gold•2w ago
Outbound call campaign not working
Unable to launch an outbound campaign. The launch button is greyed out even though we have setup a phone number and a csv file
1 Reply
Hi ClearRTeam,
If your "Launch Campaign" button is greyed out, please check the following:
1. CSV File Formatting: Ensure your CSV file is correctly formatted. Phone numbers must be in E.164 format (e.g.,
+14151234567) and the file should use UTF-8 encoding. Also, verify there are no blank rows or duplicated headers.
2. Campaign Setup: Confirm all required fields in the campaign setup process are filled. This includes selecting a campaign name, type, phone number, recipient list, and an Assistant for the call.
3. Assistant Configuration: Verify the Assistant is properly configured and matches the dynamic variables used in your CSV file. For example, use {{name}} if you have a "name" column in your CSV.
4. Concurrency Limit: Ensure your account's concurrency limit hasn't been reached, as this could prevent new campaigns from launching.
For a detailed setup process, you can refer to the Outbound Campaigns Overview and the Quickstart Guide. Adjusting these elements should resolve the issue and enable you to launch your campaign. If this does not fix your issue please let us know so we can investigate further.Outbound campaigns overview | Vapi
Learn how to efficiently schedule calls, manage recipients, analyze performance metrics, and review detailed call logs and transcripts with Vapi's Outbound Call Campaigns