robust-apricot•2w ago
Intrusive ID requirement
Registered a couple of months ago. Now required to submit ID to log in. Not comfortable with my ID being held on servers in who-knows what jurisdiction. Is there a way to request a manual ID verification where my ID isn't uploaded please?
7 Replies
Sorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.
robust-apricotOP•6d ago
@aditya how can I sent you the email addres without posting it publicly?
You may create a new ticket and mail support directly, so that it won't be public.
robust-apricotOP•5d ago
I have sent an email to the support email address. We are unable to log in. I hope this can get addressed more quickly than the 48hr turnaround. Based on the countless threads here on discord with the same issue, I think we are not alone in having this problem.
Hi, let me check and will get back to you.
robust-apricotOP•4d ago
Still can't log in
Hi, now you can login.