Urgent: Voice Cutoff & Incorrect Responses Issue – Immediate Attention Required (Call ID: 5b31bc05-a
Dear Vapi Team,
We urgently need your assistance regarding a critical issue experienced during a client demo. During the session, the agent’s voice unexpectedly cut off mid-sentence multiple times and did not complete responses. This left the conversation incomplete and highly unprofessional.
Additionally, upon reviewing the transcripts, it is clear that the assistant’s responses were not correct or relevant. The agent failed to answer appropriately throughout the call, which worsened the situation.
This occurred in front of one of our key clients, and as a result, we lost significant trust with them. This is extremely disappointing and has damaged our credibility.
We request that you:
Review the transcripts thoroughly to understand the seriousness of the issue.
Investigate the root cause of both the voice cutoff and incorrect responses.
Provide us with an urgent update and corrective action plan to prevent recurrence.
The affected Call ID is: 5b31bc05-ad75-4363-bb9e-91fb5d366639.
We seek your immediate support and resolution on priority.
We urgently need your assistance regarding a critical issue experienced during a client demo. During the session, the agent’s voice unexpectedly cut off mid-sentence multiple times and did not complete responses. This left the conversation incomplete and highly unprofessional.
Additionally, upon reviewing the transcripts, it is clear that the assistant’s responses were not correct or relevant. The agent failed to answer appropriately throughout the call, which worsened the situation.
This occurred in front of one of our key clients, and as a result, we lost significant trust with them. This is extremely disappointing and has damaged our credibility.
We request that you:
Review the transcripts thoroughly to understand the seriousness of the issue.
Investigate the root cause of both the voice cutoff and incorrect responses.
Provide us with an urgent update and corrective action plan to prevent recurrence.
The affected Call ID is: 5b31bc05-ad75-4363-bb9e-91fb5d366639.
We seek your immediate support and resolution on priority.
