sensitive-blue•2w ago

Vapi is telling my customers there are no times available to book in GHL when there are times.

Call ID: d5753fcf-2af2-40b4-a46d-d877073f0e2c I've tried both 10min and 30 minute calendar durations in GHL and both ways Vapi tells the customer there are no times.

5 Replies

Sahil•2w ago

Please insert this code snippet anywhere into your assistant prompt to provide correct date and times. Modify the timezone as needed:

The current date and time is {{"now" | date: "%A, %B %d, %Y, %I:%M %p", "America/Los_Angeles"}}

The current date and time is {{"now" | date: "%A, %B %d, %Y, %I:%M %p", "America/Los_Angeles"}}

More information on this can be found on the documentation: https://docs.vapi.ai/assistants/dynamic-variables#advanced-date-and-time-usage Looking at the logs, the date and time it checked for was : Wednesday, November 29, 2023 12:00:00 AM

sensitive-blueOP•2w ago

Thank you Would it be better to communicate here or via email? I just tried again on call 76a62d61-f18f-49dc-9451-f7b1fa11d928 and it had the same issue

Sahil•6d ago

We can continue communication here. Thanks for the call id. We will review it and get back to you shortly

sensitive-blueOP•4d ago

Thanks!

Sahil•2d ago

Hello, We are sorry for the delay and we really appreciate your patience and kind understanding. We are still looking into it and will get back with you.

Vapi is telling my customers there are no times available to book in GHL when there are times.

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