adverse-sapphire•3w ago
Veriff asking for government ID again
I logged in, provided my ID and selfie which was accepted, but as soon as I tried to log in again, it asked for verification again. I provided it again, but the same thing happened. It has become an endless loop, where I cannot login. Can this be fixed please so I can access my account
My email: cbsdjfhbcvfdxcz@outlook.com
6 Replies
Hi, is this the correct email address? As I cannot find any account with this email address.
still I can't find any account with this email id too.
adverse-sapphireOP•2w ago
I tried logging in, but now it just gives me an error, also when trying to change the password
adverse-sapphireOP•2w ago
adverse-sapphireOP•2w ago
I also got the below notification sent to that email, so it's definitely the right one:
adverse-sapphireOP•2w ago
adverse-sapphireOP•2w ago
But I'm confused as to why I got this alert, if my account apparently doesn't exist
Could a VPN cause this? I turned that off now, just in case
@Vapi Team I have been exceptionally patient, yet my issue has not be resolved. I have already lost a client because I could not access my account and demo an agent I made, so I need this fixed asap please.