VAPI•5mo ago

URGENT : Unable to Make International Calls to Lithuania via Vapi (Twilio Geo Permissions Enabled)

I’m using the Vapi API with a Twilio-purchased phone number to make international calls. Calls to other countries are working fine, but calls to Lithuania fail with the error:
"You're not allowed to make calls to this phone +370xxxxx."

I’ve already enabled Lithuania in Twilio’s geo permissions, but the issue persists. Could this be related to Vapi configuration, or is there an additional step needed on Twilio’s side?

Any guidance would be greatly appreciated.

VapiAPP•8/16/25, 9:14 AM

Hi there,

Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).

We’ll get back to you as soon as possible during our normal business hours.

If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.

Warm regards,
Vapi
Customer Support Team

Yyucky-gold I’m using the Vapi API with a Twilio-purchased phone number to make internationa...

ltd-scarlet•8/16/25, 5:18 PM

Yes, you have to enable a permission on twilio.

Can we hop on a call to show you?

VapiAPP•8/19/25, 9:09 AM

Could you please provide a call id? We can look at the logs and see what other things could be causing this issue.

URGENT : Unable to Make International Calls to Lithuania via Vapi (Twilio Geo Permissions Enabled)

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