Testing SMS Workflows & Voice Handoff in VAPI for HVAC Lead Qualification
Hey everyone! I’m building a 95% SMS + 5% voice workflow in VAPI to qualify HVAC leads from Google Ads. The goal is to:
Handle most leads via SMS (qualifying, booking appointments).
Switch to voice for emergencies (e.g., if a lead says "my AC is broken," the AI texts: "Sounds urgent—can we call to dispatch a technician ASAP?").
Questions:
How can I test the SMS workflow to ensure it works correctly before going live?
Is the SMS to voice handoff possible in VAPI? For example:
If the lead agrees to a call via SMS, can the AI automatically call them?
Alternatively, should I route emergencies to a human (e.g., HVAC owner/employee) instead?
Would love insights from anyone who’s implemented something similar! Thanks in advance.
Handle most leads via SMS (qualifying, booking appointments).
Switch to voice for emergencies (e.g., if a lead says "my AC is broken," the AI texts: "Sounds urgent—can we call to dispatch a technician ASAP?").
Questions:
How can I test the SMS workflow to ensure it works correctly before going live?
Is the SMS to voice handoff possible in VAPI? For example:
If the lead agrees to a call via SMS, can the AI automatically call them?
Alternatively, should I route emergencies to a human (e.g., HVAC owner/employee) instead?
Would love insights from anyone who’s implemented something similar! Thanks in advance.
